Privacy Policy

1. Introduction

Welcome to FaFa Chat. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Facebook page automation and messaging platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address)
• Facebook page access tokens and permissions
• Automation settings and configurations
• Message content and templates

2.2 Information We Collect Automatically

• Usage data and analytics
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

2.3 Facebook Data

• Facebook page information and metrics
• Message history and conversations
• Page follower data and engagement metrics
• Webhook data from Facebook's platform

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our automation services
• Processing and executing your automation rules
• Sending automated messages on your behalf
• Analyzing performance and improving our platform
• Providing customer support and technical assistance
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Facebook Platform: We share necessary data with Facebook to provide automation services
• Service Providers: Trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and monitoring
• Compliance with Facebook's security requirements
• Limited access to personal data on a need-to-know basis

6. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account data: Until you delete your account
• Message history: Up to 2 years for analytics purposes
• Usage logs: Up to 1 year for security and improvement
• Facebook tokens: Until revoked or expired

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services, including:

• Facebook Platform: Subject to Facebook's Privacy Policy
• Analytics Services: For usage tracking and improvement
• Cloud Hosting: For secure data storage and processing

These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

14. Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Facebook Platform Policies
• Other applicable data protection laws